The Facebook Chat Plugin is a free and easy to use tool to connect with customers on your website.
With a few clicks, you can add the plugin to your website, enabling customers to message you while browsing your website.
Key features of the Chat Plugin:
- No disconnection: Using the plugin creates a long-lived thread between you and your customers in Messenger. Customers can start a chat on your website and carry on in their mobile device with the Messenger app.
- Chat transcripts are automatically created in the customer’s Messenger account
- The familiar, modern interface of Messenger builds trust and encourages your customers to engage with you
- You can use the same Inboxes on desktop and mobile that you use to manage your Facebook page messaging
- You can set up hours of availability, auto replies and FAQ to serve customers when you’re not available