Facebook Chat Plugin – Features (1/3)

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Key features of the Chat Plugin:

  • No disconnection: Using the plugin creates a long-lived thread between you and your customers in Messenger. Customers can start a chat on your website and carry on in their mobile device with the Messenger app.
  • Chat transcripts are automatically created in the customer’s Messenger account
  • The familiar, modern interface of Messenger builds trust and encourages your customers to engage with you
  • You can use the same Inboxes on desktop and mobile that you use to manage your Facebook page messaging
  • You can set up hours of availability, auto replies and FAQ to serve customers when you’re not available

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