• Chat on multiple websites 
  • Facebook Messenger
  • Chat via a direct live chat link 
  • Canned responses 
  • Chat widget customization 
  • File upload support 
  • Support and agent ratings 
  • Visitor tracking 
  • Ticket form 
  • Chat surveys 
  • Multi-channel communications
  • Chat log and data exporting
  • Mobile apps 
  • Reports and analytics
  • Chat assignment
  • Tags and keywords 
  • Chat transcripts – 
  • User groups
  • Chat transfer
  • Sales integration

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